If you'd like to try and diagnose the problem yourself before submitting a trouble ticket, please visit our online help section. If you are having trouble connecting to hosts outside the Novia domain, please feel free to check the results from this remote connectivity diagnostic test. Otherwise, please fill in all of the pertinent information regarding the problem you are encountering and submit this ticket to the the Novia Support Team.

Login/Userid      
Contact Name      
Contact E-Mail    
Telephone Number  
Hardware Platform  Other Macintosh DOS/Windows PC Amiga UNIX Workstation (includes PCs running LINUX) 
Operating System   Other System 6.0.x System 7.1 System 7.5 / MacTCP System 7.5 / Open Transport DOS/Windows 3.11 Windows 9x Windows NT 
Modem Vendor       Other Hayes USR Sportster USR Courier USR Other Zoom Multitech Supra Global Village 
Modem Installed    Internally Externally 
Max Modem Speed    28.8 Kbps 14.4 Kbps 9600 bps 2400 bps 1200 bps 300 bps Other 

Problem is related to (please select one):
                   Other Electronic Mail Usenet News Connecting to Novia Connecting to Remote Sites Web Billing 

Software package you are using to connect to Novia:
                   None Netscape Navigator Personal Edition 1.x Netscape Navigator Personal Edition 2.x Apple Internet Connection Kit ConfigPPP/MacTCP FreePPP/MacTCP Internet in a Box Trumpet Winsock Windows 9x Dial-up Networking 

Application software package with which you are experiencing difficulty:
                   None Netscape 1.x Netscape 2.x Netscape 3.x Eudora WS_FTP E-WAN Other (please describe below) 

How you can reach us if you need to provide additional information and are unable to connect: 895-2633. When calls to this number are not answered in the office, they are rolled over to our answering service and directed to us via digital pagers, which will display the information you have provided to the support service consultant at the answering service.

Problem description: please describe your problem below. Remember, the more specific the information we have at our disposal regarding your problem, the more quickly we can assist you in resolving it.

     This field is optional.
     

Please rate the urgency of this ticket:



  Important
General problems, comments or questions fall into this category.
Response to these problems, comments or questions is typically
within 72 hours.

  Urgent
Problems of this nature typically refer to modem difficulties,
telephone problems, inaccessible web sites, Usenet problems, etc.
Response to these problems is usually within 24 hours.

  Critical
Problems of this nature usually refer to the system being down,
a link out to the internet being down, the suspicious use of an
account, etc.  Response to these problems is usually within one hour.

Your trouble-ticket is now ready for delivery to the Novia Support Team. Press the Submit Ticket button below to deliver this ticket, or press the Reset Ticket button to reset all of the values in this form to their defaults and start over again.